Appointments

Covid-19 Update - When phoning the surgery you will be held in a queue until your call is answered. With the closure of our Alfriston branch site, Old School Surgery is taking calls for both sites and therefore call volumes have increased.

At present all GP and Triage appointments are being done over the phone initially. The Clinician will then make their own decision on the appropriateness and necessity of inviting you into the surgery to be seen face to face.

 

We operate an appointment system Monday to Friday for the doctors and nurses. We offer ‘Same Day Access’ clinics with our Nurse or Paramedic team for patients requesting a same day appointment. The Nurse or Paramedic will assess and treat the patient under the support of the Duty Doctor as necessary.

Each GP appointment is of a 10 minute duration which is sufficient time to deal with one problem.  If you have more than one problem, you may be asked by the GP to make a further appointment.  Nurse and Health Care Assistant appointments vary in length and the receptionist will advise how long you need.

Appointments can only be made by telephone from 8.00am until 6.00pm Monday to Friday.

We also provide Extended Access with a Doctor, Health Care Assistant or Practice Nurse from 7.30am to 8.00am Monday to Friday. These are ideally for commuters and routine, non-urgent appointments for those patients unable to attend during normal hours due to their work commitments.

Reminder – we use a text reminder system to remind our patients of their appointments and also to send you information from time to time so please ensure we have up to date contact information for you at all times – if we do not have your mobile telephone number then please let us have it and if you change your address or contact details we need to know.

Chaperone

A trained chaperone will be available if the situation or doctor requests it.

Please tell the receptionist if you would like a chaperone to be present during your appointment

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website